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Emergency
Public Health Emergencies
Complaint-Resolving Skills
Emergency and Nonemergency Situations
Last Updated: October 3, 2015
What category of complaint in the state or outside the state gets priority?
Is there an emergency?

What is the location of this emergency?


What type of emergency is it?
Aircraft emergency
Building needs emergency
Climate-specific emergency
Communications emergency
Danger to the emergency
Department in the state or utilities emergency
Electricity emergency
Maintenance emergency
Farm animal emergency
Fire emergency
Food items emergency
Global emergencies that involve people outside the state.
Medical emergency (individual human emergency)
Police emergency
Public health emergency
Sea emergency
Security, administrative, and/or legal emergency
State of emergency (civil or military unrest)
Transportation emergency
Water emergency

Who is been harmed by this Emergency?

What type of reinforcement or relief is required?

Is this an emergency or a crisis?

Who has the duty to manage this emergency directly or indirectly?

Who has the duty to manage emergencies in the state?

Various departments in the state, in coordination with other departments and resources outside the state, have the duty to manage various emergencies.

Types of emergencies

What various types of emergencies can a state have?
Aircraft Emergencies.
Building needs emergencies.
Communications emergencies.
Climate-specific emergencies.
Emergency Maintenance
Electricity emergencies.
Emergencies at sea
Fire emergencies
Farm animal emergencies
Food items emergencies.
Global emergencies that involve people outside the state.
Housing Emergencies
Medical emergencies (individual human emergencies)
Public Health Emergencies
Police emergencies
Road Traffic Emergencies and Road Conditions
Security, administrative, and/or legal emergencies.
Water emergencies.

Questions that needs to be answered in case of an emergency.
Who has duty to attend, manage, or bring solutions or remedies to various emergencies in the state?
Essential departments in every state have the duty to attend, manage, or bring solutions or remedies to various emergencies in the state.
State Offices and Agencies of Emergency Management
Non-Emergency Services
Guidelines for emergency call centers
Emergency guidelines for the public
Medical emergency (individual human emergency)
Patient assessment

What are the types of patient assessment?
Patient 60-second assessment by call center/Internet/telemedicine.
Patient 60-second on-the-spot diagnosis and treatment.
Patient-focused history and physical exam.
Patient 60-second assessment in trauma.
Patient 10-minutes assessment in a medical emergency room.
Comprehensive patient assessment.
What type of assessment does this patient need?
What does a comprehensive patient assessment look like?
A comprehensive patient assessment takes many weeks in many sessions.
Here are further guidelines.
What will happen if you do not diagnose and treat a medical emergency properly?
It can lead to death.
It can lead to disability.
It can lead to other harms.
It can lead to medical malpractice.
It can lead to legal malpractice.


Public Health Emergencies
What is a public health emergency?
A public health emergency is anything that can make lots of people really sick unexpectedly or quickly.

What are examples of a public health emergency?
What types of incidents usually lead to many casualties?
Air crash.
Auto collision involving more than two persons.
A train crash with many individuals harmed.
Bus collisions.
Bombing(all harmful incidents subject to various independent investigations. Experience has shown people inflict harms, then reach out as saviors).
Biologic emergencies (deliberate or accidental)
Blizzard
Cold wave harms
Chemical emergencies(deliberate or accidental)
Crowded tour boat.
Drinking water contamination
Disease Outbreaks
Earthquakes
Earthquake or sabotage.
Famine
Floods.
Heat wave harms
Hurricanes/tropical storms
Invasion
Landslides
Riots
Radiation emergencies
Release of hazardous or toxic materials.
Sabotage and building collapses.
Severe weather: storms, heavy rains, lightning strikes
Stampede
Ship Sinking.
Tornadoes
Thunderstorms
Tsunamis
Targeted mass shootings.
Volcanoes
Wildfires
Winter storms
Here are further guidelines.

Who are the audience for this training program?
Existing emergency and nonemergency workers in various states.
New emergency and nonemergency workers in various states.
Governors of various states and their associates.

Why was there a need to establish this training program?
Existing emergency and nonemergency workers including their supervisors are deficient in relevant complaint-solving skills and knowledge.

You should know you are in public service.

What skills and knowledge should an individual have receiving, interpreting, dispatching, or attending emergency and nonemergency situations on emergency and nonemergency duty?

Complaint about receiving, understanding, discussing, interpreting, and writing skills.
Complaint about investigation skills.
Complaint about forwarding or dispaching skills.
Complaint about solving Skills.

An experienced medical doctor can supervise all these services.

Surveillance or monitoring any health-related changes or patterns
Investigating underlying causes
Responding as part of a team
Providing recovery
Planning ahead for emergency situations
Education

How are various complaints elaborated?
Complaints as per emergency and nonemergency.
Complaints as per person, product, service, or thing.
Complaints as per person, product, service, or thing are included in either emergency or nonemergency complaints.

What are examples of continents and states?


Do only emergency and nonemergency workers need to have complaint-solving skills?
No.

Who should have complaint solving skills?
Workers of all departments in the state, especially in public service or supervisors.

Who is likely going to be a successful emergency or nonemergency worker and a supervisor?
You should have complaint-resolving skills.

What are various findings in investigating and researching various emergency and nonemergency services?
Individuals and those supervising emergency and nonemergency services lack complaint understanding, interpreting, forwarding, dispatching, attending, and resolving skills.

There are some fraudulently placed emergency, nonemergency workers, their supervisors and workers in other departments who do not have answers to questions like:
What is a complaint?
What are the types of complaints?
What are emergency and nonemergency complaints?


What should emergency and nonemergency services display publicly in a specific state?

Emergency and nonemergency telephone number, e-mail, fax, and mailing address in the state.

Emergency and nonemergency telephone number, e-mail, fax, and mailing address in case of communication from outside the state.

Alternative telephone number, e-mail, fax, mailing address in case communications are blocked.

How should the quality of emergency and nonemergency services be improved in the state?
Recording of all emergency and nonemergency communications.

Monitoring of communication blocks from various locations outside the state and within the state.

List first preference of communication: telephone, e-mail, fax, postal mail, etc.
Guidelines for emergency call centers
Emergency guidelines for the public
Emergency
    Guidelines for emergency call centers
    Emergency guidelines for the public
Non-emergency
    What are various required non-emergency services?
    Guidelines for non-emergency call centers
    Non-emergency guidelines for the public
State Emergency Department or Organization.
The Internet should be made mandatory for every emergency service, including medical emergencies worldwide.
Security, administrative, and/or legal emergencies.

What are various security, administrative, and/or legal emergencies?
There are more than 50 incidents or situations that are included in security, administrative and/or legal emergencies.

Who has the answer?
Who is willing to answer?
Who has the duty and responsibility to answer?

In one region, security, administrative and legal emergency codes were updated in 1973. They were being applied unfairly in 2013. Is it justified?
No, it is not.

Here are important guidelines.
What should happen if various security, administrative, and/or legal emergencies are neglected or intentionally mismanaged and harms are inflicted?

Questions that needs to be answered in case of an emergency.
Is there an emergency?
What is the location of this emergency?
What type of emergency is it?

Aircraft emergency
Building needs emergency
Climate-specific emergency
Communications emergency
Electricity emergency
Farm animal emergency
Fire emergency
Food items emergency
Global emergencies that involve people outside the state.
Medical emergency (individual human emergency)
Maintenance emergency
Police emergency
Public health emergency (including natural disasters)
Sea emergency
Security, administrative, and/or legal emergency
State of emergency (civil or military unrest)
Transportation emergency
Water emergency

Who is been harmed by this Emergency?
What type of reinforcement or relief is required?
Is this an emergency or a crisis?
Who has the duty to manage this emergency directly or indirectly?

Who has the duty to manage emergencies in the state?

Various departments in the state, in coordination with other departments and resources outside the state, have the duty to manage various emergencies.
Here are further guidelines.
State of emergency (civil or military unrest)
Have you heard of section 144 being imposed in a specific area?
When is section 144 imposed in an area?

Section 144 is imposed by the administration in the state during civil or military unrest.

When is a total curfew imposed in an area for elders as well?
Here are further guidelines.

How can various emergencies be prevented in the state and outside the state?
Enhance various essential departments in the state.
Take all nonemergency complaints and issues seriously.
Resolve nonemergency complaints and issues immediately before they become an emergency.
If you ignore nonemergency complaints and issues, this can become an emergency.
http://www.qureshiuniversity.com/emergencyworld.html
Enhance public education through the Internet.

Air crash
What should you know about aircraft crashes?
What caused this air crash?
How can various air crashes be prevented?
Here are further guidelines.

Targeted mass shootings.
What is the profile of the victim or victims?

Accused, guilty

What are the names, places of birth, and further identity of gunmen involved in these ______?
Where did they stay within 24 hours of the incident?
Where did they stay 10 days before the incident?
What was their mailing address from birth until their arrest and detention?
What is their likely political affiliation?
Who is behind these murderers?
Is this possibly _______ criminals behind the scenes utilizing locals?
What was the motive behind this incident?
Who provided weapons to them?
Who are the manufacturers of weapons utilized in this incident?