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Telecommunications Technical Support Troubleshoot & Resolve Support & Help Home phone service Home office phone service Office phone service Bundled phone service Cell phones (Wireless) Phone cards Internet/DSL Digital TV Intercom Registration for online account management Check order status High-Speed Internet Service What are the minimum system requirements for High-Speed Internet service? Are there any web sites on which I can run a speed test? What's the best way to power cycle/reboot my High-Speed Internet modem? What are the minimum system requirements for High-Speed Internet service? Frontier High-Speed Internet service is subject to availability and technical line qualification. Installation options vary and charges may apply. In order to utilize Frontier High-Speed Internet service, you must have a computer with a minimum of the following Internet-compatible equipment and software: * A Frontier telephone line * A telephone line that is qualified for Frontier High-Speed Internet service (this is done through the Customer Service office) * A computer with one of the following combinations: Linux o Windows 2000 + Service Pack 4 + Update Rollup 1 o Windows XP + 32 or 64-bit, Home, Pro, or Media Center Edition + 256 MB RAM + 300 Mhz Pentium compatible CPU o Windows Vista + 32 or 64-bit, Home Basic, Home Premium, Business, or Ultimate + 512 MB RAM + 800 Mhz Pentium compatible CPU o Windows 7 + 32 or 64-bit, Home Premium, Professional, or Ultimate + 1GB RAM + 1 Ghz Pentium compatible CPU o Macintosh OS X or higher * Browser software such as Microsoft Internet Explorer 6.0 or higher, Mozilla Firefox, Safari for Macintosh, or Google Chrome * 300 MB free hard disk space * A working Ethernet card * A working CD-ROM drive * An account with an ISP that supports Frontier High Speed Internet service. Frontier in most cases provides this account to you. Are there any web sites on which I can run a speed test? Yes, there certainly are web sites on which you can run a speed test! We recommend using: http://speedtest.frontier.com This tool is the preferred method of testing speeds within Frontier's High Speed Internet Network, as it does not pass traffic off of our network, thus providing you the speed of our network. This eliminates the chance of any Internet slowdowns affecting your test results. Here are few other web sites that we have found are helpful when you are attempting to run a speed test: http://www.chi.speakeasy.net/, http://www.pcpitstop.com/, http://www.dslreports.com/ Tech Note: We strongly advise that you test the speed of your High Speed Internet connection on http://speedtest.frontier.com/, as more heavily traveled sites can produce less than satisfactory results. What's the best way to power cycle/reboot my High Speed Internet modem? In the event that you have lost your High Speed Internet connection, please try the following: * First, power the PC or Mac completely down. This step alone is sufficient enough if you have an internal High Speed Internet modem. * Second, power off the modem by removing the power cord from the back of the High Speed Internet modem. * Keep your computer and the modem turned off for at least one minute. * Replace the power cord to the back of the High Speed Internet modem and wait for the modem's lights to stabilize. * Power the PC or Mac back on and see if browsing is restored. How can I find my current IP address? You can easily find your IP address by browsing to a web site such as: http://www.whatismyip.com Is it possible to obtain a static IP address? Yes, it is possible to obtain a static IP address. Contact your local Customer Service office for information on doing so. Tech Note: This will require you to move to a "business" class product offering that is packaged with a new set of features and services. Will the Internet Help Desk support my network? Any equipment that has been provided by Frontier, up to and including multi-port modems, will be supported by the Internet Help Desk. If your network contains equipment that is not provided by Frontier, we recommend contacting the manufacturer of your network hardware for assistance with any problems or questions you may have regarding their products. Does the help desk support VPN? We support connectivity of an High Speed Internet connection to one PC only. Other than that, it is up to the end user to configure the set up of VPN. We recommend contacting the manufacturer of your VPN software or the party that you are attempting to VPN to for assistance with any problems or questions you may have regarding the VPN connection. Where can I find information with regard to the DNS and domain services that Frontier offers? You may find information with regard to the DNS and domain services that Frontier offers by browsing to: http://hostmaster.frontier.com |