1. Evaluate the situation. Is this a good time and place for your interaction?<br>
2 .Evaluate the speaker. Read his or her body language. Interpret his or her facial expression.<br>
3 . Make eye contact with the person.<br>
4 . Listen to his point of view calmly.<br>
5. Calmly state your point of view.<br>
6. Look concerned.<br>
7. Ask yourself what ideas you have in common.<br>
8 . Brainstorm options.<br>
9 . Own a part of the problem.<br><br>