What were the early warning signs of the crisis?
Could we have recognized it sooner?
Did we follow our crisis management plan and, if so, was it effective?
If we did not follow our crisis management plan, why not?
How effective was our response?
How effective were our communications?
Did we have the right people on our response team?
How well did our leaders function?
What could we have done differently?
How can we better prepare for a similar situation in the future?