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Administrative Skills List
Administrative Skills for Resumes, Cover Letters, and Interviews
Administrative Skills
A - G
  1. Accuracy

  2. Answering Telephones

  3. Appointment Setting

  4. Attention to Detail

  5. Billing

  6. Bookkeeping

  7. Business Correspondence

  8. Calendar & Docketing

  9. Calling Clients

  10. Clerical

  11. Client Relations

  12. Communication

  13. Computer

  14. Correspondence

  15. Customer Service

  16. Delivering Mail

  17. Desktop Publishing

  18. Directing Clients

  19. Document Management

  20. Editing

  21. Efficiency

  22. Email

  23. Employee Relations

  24. Event Coordination

  25. Filing

  26. Faxing

  27. Greeting Clients

  28. Greeting Employees

  29. Greeting Visitors

  30. Internet
    H - M
  31. Internet

  32. Inventory

  33. Interpersonal

  34. Legal Familiarity

  35. Listening

  36. Maintaining Office Records

  37. Making Appointments

  38. Management

  39. Meeting Planning

  40. Microsoft Office

  41. Multi-Tasking
    N - S
  42. Office Administration

  43. Office Equipment

  44. Office Management

  45. Oral Communication

  46. Ordering Office Supplies

  47. Order Processing

  48. Organizational

  49. Outlook

  50. Planning

  51. Presentation

  52. Prioritizing

  53. Problem Solving

  54. Proofreading

  55. Public Relations

  56. Public Speaking

  57. QuickBooks

  58. Receptionist

  59. Record Keeping

  60. Research

  61. Running Office Machines

  62. Scheduling

  63. Self Motivation

  64. Software

  65. Sorting Mail

  66. Spreadsheets

  67. Stenography

  68. Supervising
    T - Z
  69. Teamwork

  70. Technology

  71. Time & Billing

  72. Time Management

  73. Training

  74. Transcription

  75. Travel Arrangements

  76. Typing

  77. Typing from Dictation

  78. Videoconference Preparation

  79. Voicemail

  80. Word Processing

  81. Work Processing

  82. Writing

  83. Written Communication
Top Five Administrative Skills

Communication Skills

Communication is a critical administrative soft skill. Administrative employees often have to interact with employers, staff, and clients, either in person or on the phone. It is important that they speak clearly and loudly, and maintain a positive tone.

Being a good communicator also means being a good listener. You need to listen carefully to clients’ questions and concerns.

Written communication skills are also extremely important. Most administrative positions involve a lot of writing. Administrative employees might write memos for their employers, write material for the company website, or communicate with people via email. They must be able to write clearly, accurately, and professionally.

Technology Skills

Administrative employees have to operate a variety of technological tools, ranging from Microsoft Office Suite to WordPress to online scheduling programs. They also have to use, and often maintain, office equipment such as faxes, scanners, and printers.

Organization

Administrative jobs of all kinds must be extremely organized. Being organized allows an administrative employee to juggle their many tasks. They have to manage various calendars, schedule appointments, and keep the office orderly.

Planning

Another important administrative skill is being able to plan and schedule things in advance. This might mean managing someone’s appointments, creating a plan for when employees are sick, or developing office procedural plans. An administrator needs to be able to be able to plan ahead, and prepare for any potential office issues.

Problem Solving Skills

Problem solving, or critical thinking skills, are important for any administrative position. These are often the people that staff and clients come to with questions or problems. Administrators must be able to hear a variety of problems, and solve them using critical thinking.
Healthcare / Hospital Administrator Skills A - C
  1. Adaptability

  2. Administration

  3. Analyzing ________ of Treatment Alternatives

  4. Analyzing Data

  5. Assertiveness

  6. Assessing Outcomes

  7. Attention to Detail

  8. Budgeting

  9. Coaching

  10. Collaboration

  11. Computer

  12. Conducting Facility Inspections

  13. Conducting Surveys

  14. Controlling Expenses

  15. Critical Thinking

  16. Customer Service
    D - I

  17. Data Analysis

  18. Developing Budgets

  19. Developing Policies and Procedures

  20. Developing Strong Physician Relationships

  21. Drawing Consensus

  22. Ensuring Compliance with Regulations

  23. Evaluating Staff

  24. Event Planning

  25. Facilitating Meeting Discussions

  26. Facility Management

  27. Financial Management

  28. Fostering Cooperation

  29. Fundraising

  30. Handling Confidential Information

  31. Healthcare Issues

  32. Healthcare Regulations

  33. Health Insurance Claims

  34. Health Insurance Processing

  35. Hiring

  36. Hospital and Physician Billing

  37. Human Resources

  38. Human Resources Management

  39. Increasing Productivity

  40. Industry Knowledge

  41. Influencing Others

  42. Interpersonal

  43. Interviewing

  44. Investigatory
    L - P

  45. Leadership

  46. Manage Performance Goals

  47. Manage Service Goals

  48. Managing Budgets

  49. Marketing

  50. Medicaid

  51. Medical Services Delivery

  52. Medicare

  53. Microsoft Excel

  54. Motivating Others

  55. Multitasking

  56. Negotiating Contracts

  57. Operations

  58. Operations Management

  59. Organizational

  60. PowerPoint

  61. Preparing Reports

  62. Presentation

  63. Prioritizing

  64. Problem Solving

  65. Project Management

  66. Promoting

  67. Purchasing
    Q - W

  68. Quality Control

  69. Recruiting

  70. Reporting

  71. Researching

  72. Resolving Patient Grievances

  73. Scheduling

  74. Service Goal Management

  75. Service Program Development

  76. Service Program Management

  77. Service Program Planning

  78. Strategic Planning

  79. Supervising Billing

  80. Supervisory

  81. Tact

  82. Terminating Staff

  83. Time Management

  84. Training

  85. Treatment Services

  86. Verbal Communication

  87. Written Communication

  88. Writing

    Hospital / Healthcare Administration Keywords

    Use these keywords and keyword phrases when writing resumes and cover letters for hospital and healthcare administration jobs to help ensure your application gets noticed by hiring managers.

    A - C

  89. Advanced Excel User

  90. Advanced User of Access

  91. Adverse Events per 1000 Patient Days

  92. Alleviated Shortage of Personnel in Key Areas

  93. Attentive to Detail

  94. Automating Processes

  95. Average Cost of Discharge

  96. Average Length of Stay

  97. Bed Turnover

  98. Capturing New Clinical Care Data

  99. Claims Denial Rate

  100. Clinical Quality Measures

  101. Coaching Physician Executives

  102. Conducting Comprehensive Evaluation of Options For Medical Records Systems

  103. Conducting Departmental Operating Reviews

  104. Consistently Positive Feedback Regarding Presentations

  105. Cost Cutting Initiatives

  106. Creating Compelling Presentation Visuals

  107. Creating Financial Reports
    D - K

  108. Deployed Ambulatory Intensive Care Unit

  109. Drawing Consensus

  110. Establishing Technology Driven Home Monitoring Systems

  111. Expanding Services for Chronic Care

  112. Facilitating Meetings

  113. Facilitating the Development of a Strategic Plan

  114. Finesse with People

  115. Implementing Accountable Care Organizations (ACOs)

  116. Implementing Administrative Skill Development Programs for Leadership Team

  117. Implementing New Processes for Infection Control

  118. Inpatient Mortality Rate

  119. Instituted New Quality Control Program

  120. Instituting Incentives for High Value Care

  121. Insurance Coding

  122. Integrated New Employees After a Merger
    L - O

  123. Leadership

  124. Lowered Level of Liability Claims

  125. Managing Physicians

  126. Mapping Spending Projections

  127. Minimized Waste of Supplies

  128. Modifying Medical Records System

  129. Negotiated Cost Saving Deal with New Vendor

  130. Negotiated Union Contracts

  131. Occupancy Rate

  132. Operating Margin

  133. Outsourced Emergency Medical Services Staffing

  134. Overseeing the Implementation of a new Medical Records System
    P - Z

  135. Patient Satisfaction

  136. Process Improvements

  137. Project Management

  138. Providing Physician Leaders with Critical Data

  139. Readmission Rate

  140. Recruiting Top Talent

  141. Reduced Number of OSHA Violations

  142. Restructuring Compensation Programs

  143. Retaining High Level Performers

  144. Serious Safety Events Per 10,000 Adjusted Patient Days

  145. Solution Oriented

  146. Terminated Underperforming Employees

  147. Thwarted Unionization

  148. Well Organized
Last Updated: April 21, 2017